Question 1

Does the device pose any risk to the dog?

Accepted Answer

The device only emits light vibration alerts, posing no risk or stress to the animal.

Question 2

How to measure muzzle distance?

Accepted Answer

Simply position the ruler or tape close to the dog's neck, going all the way to the tip of the snout.
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Question 3

How to correctly position the device on the dog?

Accepted Answer

The device must always point forward. If it is tilted toward the ground, it will misidentify the ground.
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Question 4

How long does it take for the dog to adapt?

Accepted Answer

The adaptation time varies from dog to dog. Some learn on the first day, others may take a week or two to adapt.

Question 5

How does a dog learn?

Accepted Answer

The dog naturally mentally maps the environment where it lives according to the beats and based on this natural conditioning, it assimilates the beat with the vibration and acts with its natural instinct to move away whenever it feels the stimulus.

Question 6

Can the dog sleep with the device?

Accepted Answer

The animal's routine is not altered by using the device, and it can sleep peacefully while using it.

Question 7

Does the device shock?

Accepted Answer

It does NOT shock, it just emits light vibrations similar to those of a cell phone.

Question 8

Is the device heavy?

Accepted Answer

The device weighs just 45 grams (the average weight of 2 AA alkaline batteries), so it won't cause any discomfort to your dog.

Question 9

Is a trainer necessary?

Accepted Answer

There's no need to hire a trainer; the dog adapts to the vibrating stimuli on its own. The owner can provide positive reinforcement to speed up the adaptation process, such as petting or giving a treat when the pet deviates.

Question 10

Is the battery rechargeable?

Accepted Answer

The rechargeable battery lasts from 12 hours to 3 days on a 2-hour charge. Total battery life varies depending on the amount of vibration emitted; the more vibration, the shorter the battery life.

Question 11

How do I know it's discharged?

Accepted Answer

To check if it is discharged, check if the device is still vibrating, and if the internal light is on, if not, recharge it.

Question 12

Can I use "turbo" chargers on the device?

Accepted Answer

We do not recommend using turbo chargers above 1A of current, as they can damage the device's battery.

Question 13

Can I charge the device while it is turned on?

Accepted Answer

We recommend that whenever you charge the device, it is always turned off.

Question 14

When do I know the device is charging and when do I know it is charged?

Accepted Answer

When the device is charging, a red light illuminates internally. When it's fully charged, a blue light illuminates, indicating it's time to unplug it.

Question 15

Is it waterproof?

Accepted Answer

The device is not waterproof.

Question 16

What colors are available?

Accepted Answer

The available colors are: white, black, red, orange, light blue, dark blue and pink.

Question 17

Does the device come in different sizes?

Accepted Answer

The device has 2 sizes: The mini size which is suitable for dogs up to 2 kg, or with short legs, like those of the "sausage" dog; The traditional size which is suitable for small, medium and large dogs.

Question 18

What is the vibration distance?

Accepted Answer

The vibration is custom-made based on the size of the dog's snout. This measurement will fall into the XS, S, M, or L vibration categories. There is a minimum distance for the vibration to start, to prevent it from vibrating when it is too close to the bowl or bed, and there is also a maximum vibration distance to prevent it from vibrating at any distance.

Question 19

How are payments made on the Blindog website processed?

Accepted Answer

Payments made on our website may be processed by partner payment processors, which act as authorized intermediaries. This means that when you make a purchase, you will also be subject to the privacy, security, cancellation, and refund policies of these platforms.

The payment processors will be duly identified at the time of payment. We recommend that you carefully read the terms of use and privacy policies of these platforms before completing your purchase. Purchases made via PIX are managed through Wix.
Purchases made with the card are managed through Mercado Pago or PayPal.

Question 20

Is it possible to return the product?

Accepted Answer

You can request a free return of your product within 7 calendar days of receiving it. The product and packaging must be in the same condition as when you received it.
Returns apply only to products purchased through this website. If you purchased your product through a retailer, please contact the store to find out how to proceed with the return.